Returns and Refunds Policy
VISIT-BJ · Last updated: October 23, 2026
VISIT-BJ connects buyers and sellers. This policy explains how to request a return, cancellation or refund without reducing mandatory rights under applicable law.
1. Applicable conditions
The seller’s return conditions, including deadlines, must be disclosed before purchase. They apply only to the extent permitted by law. This policy does not set a single return period for every seller or replace statutory guarantees.
2. Reasons for a request
You may report defective, damaged, incomplete, misdescribed or undelivered goods. Change-of-mind returns depend on the disclosed conditions and applicable statutory rights. A change-of-mind exclusion does not remove legal remedies for defects or non-conformity.
3. Submitting a request
First contact the seller with your order reference, purchase date, affected item, reason and preferred solution. Include proof of payment and useful photographs. If you encounter difficulties, contact VISIT-BJ at the address below. Never send passwords, sign-in codes or payment verification codes.
4. Arranging a return
Before sending goods back, request instructions, the return address and confirmation of who pays return costs. Preserve the item, accessories and packaging where possible. Keep proof of dispatch. Packaging requirements cannot cancel applicable statutory rights.
5. Assessment and remedies
The seller reviews the request and evidence. Depending on the circumstances, agreed terms and law, repair, replacement, a price reduction or refund may be appropriate. Return and delivery costs depend on responsibility for the issue and legal obligations; they are not automatically payable by the buyer.
6. Refunds
When a refund is accepted or legally due, the party responsible for the payment must confirm its amount, method and processing timeframe. Refunds should use the original payment method where possible, or another agreed method. Bank or payment-provider delays may differ from processing time. VISIT-BJ does not guarantee automatic refunds and cannot directly reverse a payment received outside the platform.
7. Special cases and disagreements
Personalised goods, perishables, opened hygiene products, completed services, bookings and rentals may have specific conditions disclosed before purchase, subject to law. For cancellation before dispatch or performance, contact the seller promptly. If disagreement continues, follow the Dispute Resolution Policy.
Contact
For questions about this policy, contact VISIT-BJ:
info@visit-bj.shop