Dispute Resolution Policy
VISIT-BJ · Last updated: October 23, 2026
VISIT-BJ encourages amicable, documented resolution of disagreements between buyers, sellers and service providers. This process does not replace remedies available under law.
1. Contact the other party
Explain the issue to the seller or provider with the transaction reference and your preferred solution. Communicate respectfully and keep copies of messages. For threats or suspected fraud, you may contact VISIT-BJ and the appropriate authorities directly without first contacting the other party.
2. Contact VISIT-BJ
If no agreement is reached, send your complaint to info@visit-bj.shop. Include your contact details, the order or listing reference, the seller’s identity, relevant dates, the amount, steps already taken and the remedy requested.
3. Provide relevant evidence
Include order confirmations, payment receipts, delivery evidence, photographs and relevant messages. Share only necessary information and mask sensitive financial data. Never share passwords, sign-in codes or payment verification codes.
4. Review process
VISIT-BJ may request clarification and seek the other party’s response to help facilitate agreement. Each party must provide accurate information. Timing depends on the complexity of the case and responses received; no outcome or fixed resolution time is guaranteed.
5. Agreed solutions
Depending on the facts and obligations, parties may agree on delivery, repair, replacement, return, refund or another lawful remedy. Confirm amounts, responsibilities and deadlines in writing. VISIT-BJ facilitates communication but does not issue judicial decisions or binding arbitration awards.
6. Payments and safety
For a suspected unauthorised payment, promptly contact your bank or payment provider. Their procedures and deadlines continue to apply. VISIT-BJ may review reports and restrict an account or listing under the Terms of Use; such action does not guarantee a refund.
7. External remedies
If no agreement is reached, each party retains the right to contact consumer protection bodies, an available mediator or competent courts under applicable law. Contacting VISIT-BJ does not suspend legal deadlines or payment-provider deadlines. Nothing in this policy requires you to waive a legal remedy.
Contact
For questions about this policy, contact VISIT-BJ:
info@visit-bj.shop